QUALITY CARE
You can rest assured our team will provide quality clinical care during your stay.
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PATIENT CARE & SATISFACTION
Australian Charter of Health Care Rights
The Australian Charter of Health Care Rights describes the rights of patients and other people using the Australian Health Care system. These rights are essential to ensure that whatever and whenever care is provided it is of high quality and is safe.
What can you expect of the Australian health system?
Patient rights
Access –
- Healthcare services and treatment that meets my needs.
Safety –
- Receive safe and high quality health care that meets national standards
- Be cared for in an environment that is safe and makes me feel safe
Respect –
- Be treated as an individual, and with dignity and respect
- Have my culture, identity, beliefs and choices recognised and respected
Partnership –
- Ask questions and be involved in open and honest communication
- Make decisions with my healthcare provider, to the extent that I
choose and am able to - Include the people that I want in planning and decision-making
Information –
- Clear information about my condition, the possible benefits and risks
of different tests and treatments, so I can give my informed consent - Receive information about services, waiting times and costs
- Be given assistance, when I need it, to help me to understand and
use health information - Access my health information
- Be told if something has gone wrong during my health care, how it
happened, how it may affect me and what is being done to make
care safe
Privacy –
- Have my personal privacy respected
- Have information about me and my health kept secure and confidential
Give feedback –
- Provide feedback or make a complaint without it affecting the way
that I am treated - Have my concerns addressed in a transparent and timely way
- Share my experience and participate to improve the quality of care
and health services
Friendly and efficient staff, made my breast augmentation surgery such a smooth process. I would happily return to MPH if need be in the future, really good experience!
Che Hubbard
Excellent Hospital Staff brilliant courteous and Caring Could not be more pleased 👍❤️
Graeme Green
Very professional, kind, caring staff. Great experience, no stress in fact relaxing. They made sure you were comfortable and relaxed, had some good laughs with the friendly staff. Certainly recommend Miami Private Hospital. Thanks to you all.
Ian Landymore
Providing Feedback: Compliments and Complaints
We value your feedback so that we can improve our service to our patients. We encourage you to provide as much feedback as possible with the following:
Making a compliment
If you are happy with the treatment you received or something, or someone has impressed you, we invite you to share this with us. We have mechanisms for you to document this – just ask one of our team.
Making a complaint
If at any time during your visit, you feel your needs are not being met, please don’t hesitate to speak to our staff. If this happens, you have the right to complain and have your complaint heard and acted on.
A complaint can be made over the phone, in person, or in writing. If you have exhausted your options for lodging a complaint with the hospital and your complaint has not been resolved to your satisfaction, you may wish to contact the Health Ombudsman on free call 133 646.
The Health Ombudsman/Health Quality and Complaints Commission is an independent organisation that reviews and investigates health complaints.
Complications
Complications in Day Hospital environments are extremely rare, however your Doctor will inform you of possible complications when you review the consent for surgery. Should there be a complication; the Miami Private Hospital has a vigorous quality management system in place for reporting and management of such events. It is mandatory that all staff comply with the quality management systems.
Open Disclosure
The Miami Private Hospital has a mechanism to ensure that communication is open and honest, and that there are immediate processes in place should there be an unplanned event whilst you are in our care (an adverse event). We will ensure that you or your relative or carer is informed with feedback to you from the Manager of the Miami Private Hospital.
Ask a Question
Our expert team are supportive, experienced and offer quality care before, during and after your procedure. If you have a question please use the form below.